Welcome to Immerse Game! This service is provided by ., ("Company", "we", "us", "our"). We provide various services, including our websites located at https://immersegame.com/ its subdomains (collectively referred to as the "Website"), https://zombisco.com/ its subdomains (collectively referred to as the "Website"), and the app available on XR platforms (the "App"). Together, these are referred to as the "Services."
Your privacy is very important to us, and we are committed to protecting it. This Privacy Policy (the "Policy") sets forth how we collect, use, protect, store, and otherwise process your Personal Information (defined below) when you use our Services. It also describes your choices regarding the use, access, and correction of your Personal Information.
The data controller for the information you provide or that is collected by us is ., a Wyoming corporation. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at zombisco@immersegame.com
By using our Services, you consent to our collection, use, and disclosure of your Personal Information as described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Services.
Please note that this Privacy Policy may change from time to time, so please check back regularly to stay informed of any updates. Your continued use of our Services after we make changes is deemed to be acceptance of those changes.
Here, Personal Information refers to any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Remember, the information provided in this Policy should not be used as a substitute for obtaining legal advice from a licensed attorney in your own state or country.
We collect various types of information based on your usage of our Services. This includes both Personal and Non-Personal Information:
Personal Information: This refers to information that identifies or can be used to identify you. Here are the categories of Personal Information we may collect:
Identifiers: Apart from your first, middle, and last name, email address, username, or display name, we may also collect identifiers such as your Meta ID and user ID.
Profile Information: If provided by you, we may collect data such as your gender, birthday, phone number, email, binded Meta, Twitter, Google, Instagram accounts, personal introductions, image, age, height, education, occupation, country, province/state, city, and preference information like favorite color, music type, movie type, game type, language preference, hobbies, interests, reading type, sports, experiences, recent activities, pet preference, drinking habits, fitness status, dietary preference, sleep habit, favorite TV show, books, travel destination, brands, cuisine, and fashion style.
Friendship Information: We collect data about your friendships within the app, including relationship type, whether a friend is favorited, when the friendship started, last interaction time, interaction frequency, and common interests.
Commercial Information: We may collect information about your purchases within Immerse Game. This includes transaction history, subscription plans, and payment records.
Game History: We gather data related to your game activities and preferences within Immerse Game. This includes your gameplay performance, achievements, and personalized settings.
Voice Data: We collect and process your voice data, including voice messages in public spaces and interactions with AI assistants.
Internet Activity: We may collect information about your gameplay history, such as levels completed, items obtained, and time spent playing. Additionally, we gather technical data related to network usage and the performance of our Services.
User-generated Content: We may gather information from the content you create and share publicly within Immerse Game. This includes messages, posts, or other user-generated content.
Non-Personal Information: This is information that cannot be used to identify you, such as aggregated usage data, technical logs, and diagnostic reports. We use Non-Personal Information to analyze trends, administer the Services, and improve user experience.
User-generated Content: Apart from messages, posts, or other user-generated content, we also collect and analyze your interactions with our AI assistants and feedback on the AI's responses. Please note that when analyzing this interaction data, we will anonymize it to ensure that your identity cannot be identified through this data. And your feedback on AI‘s responses will only be used to evaluate performance of AI.
Please note, while we receive your voice input through the microphone, we do not store any additional sensory data derived from your head movements or facial expressions. All your data, especially voice data, is handled with the utmost confidentiality and security. We do not share your voice data with third parties without your explicit consent.
By using our Services, you agree to allow us to collect and use your information as described in this Policy.
We collect and process your personal information under the following legal bases:
Performance of a Contract: We may need to collect and use your personal information to enter into a contract with you or to perform a contract that you have with us. For example, when you use our Services, we use your information to maintain your account, ensure that our Services function properly, and respond to your inquiries or complaints.
Legal Obligation: We may process your personal information when we are under a legal obligation to do so. This includes any requirement to comply with the legal process, enforce our terms of service, address fraud, security or technical issues, or protect the rights, property, or safety of ., its users, or the public as required or permitted by law.
Legitimate Interests: We may process your personal information when it is in our legitimate interests to do this and when these interests are not overridden by your data protection rights. Our legitimate interests include ensuring our Services are of high quality, providing customer service, marketing new features or services, and detecting and preventing fraud.
Consent: In some cases, we process personal information based on your explicit consent. When we process your personal information based on your consent, you have the right to withdraw your consent at any time. You can do this by contacting us using the contact details provided in this Privacy Policy.
We aim to be transparent about why and how we process your personal information. If you have any questions or require more information concerning the legal basis on which we collect your personal information, please contact us.
We collect your Personal Information from various sources:
Directly From You: We gather Personal Information when you provide it to us directly. For instance:
Registration: When you register for an account to use our Services, we collect details like your age or date of birth, email address, phone number, username, and display name.
Correspondence: If you contact us or report a problem with our Services, we may collect records and copies of your correspondence.
Crash Reports: If the app crashes, we may gather details about the status of your device, your username, and data from a "small memory dump".
Public Functions: When using multiplayer chat or other public functions in the app, we may collect the information you choose to disclose, such as your username.
Voice Chat: If you choose to use your device's microphone for voice chat, your voice data may be processed on-device and, in some cases, recorded and transmitted to a third-party service for moderation purposes and personalized service.
Surveys: If you participate in surveys or questionnaires, we may collect the information you provide.
Friendships: Alongside your registration details and correspondence with us, we also gather information related to your friendships within the app and interactions with the AI assistant.
Automatically From You: We gather Personal Information automatically as you use our Services. We additionally collect user action information such as type of action, details of the action, action start time, and action end time.
From Third Parties: We may receive Personal Information from or through third parties that assist us in providing or facilitating your access to our Services. For instance, we may receive your Personal Information from:
Game Platforms: Such as Meta Quest.
Multi-Player Platform Providers.
Cloud Computing Providers.
Payment Platform Providers.
Data Analytics Providers.
We may receive your Personal Information from social media platforms like Meta, Google, and Twitter, if you choose to bind these accounts with your profile in our app. We adhere to this Policy when using Personal Information provided by third parties. However, we do not have control over the Personal Information that third parties collect or how they use that information. We recommend reviewing the privacy policies of these third parties for more information about their data collection, usage, and sharing practices.
We collect and use your Personal Information to provide an enhanced and personalized user experience, primarily for the following purposes:
Operation and Improvement of Our Services: We use the collected information to operate, maintain, enhance, and provide all features of our Services. This includes fulfilling your requests for services and information, responding to comments and questions, and providing user support.
Understanding User Preferences: We analyze usage trends and preferences of our users to gain insights and improve our Services. This enables us to create new products, services, features, and functionalities tailored to your needs and interests.
Communication and Customer Service: We may use your email address or other collected information to contact you for administrative purposes. This includes customer service, addressing intellectual property infringements, or violations of our Terms of Service. Additionally, we may send communications related to products and services offered by us that are relevant to our Services. You have the option to opt-out of receiving promotional communications, as described in the "Your Choices" section below.
Personalization and Customization: We use information obtained from cookies and automatic collection to personalize your experience on our Services. This includes remembering your details to avoid re-entry during future visits, providing customized content, monitoring the effectiveness of our Services, and tracking your entries, submissions, and status in any activities offered through our Services.
AI Interaction and Personalization: We use the data collected from your interactions with our AI assistant and your preferences to improve the AI's performance and provide personalized responses.
User Behavior Analysis: We use information about your actions within our app, such as login times, chat details, and duration, to understand user behavior and provide a better service.
Security: We use your information to enhance security, prevent fraud, monitor and verify identity or service access, combat spam or other malware or security risks.
Compliance with Laws: We may use your information to comply with applicable legal obligations, including responding to a legitimate legal process or enforceable governmental request.
By collecting this information, our goal is to continually improve our services, deliver personalized experiences, and ensure that you receive the support and assistance you need.
We may share your Personal Information under the following circumstances:
To Our Subsidiaries and Affiliates: We may share your Personal Information within our corporate group, including with our subsidiaries and affiliates, for purposes consistent with this Policy.
To Our Service Providers: We may disclose your information to our lawyers, consultants, accountants, business advisors, and other service providers who need the information to carry out work on our behalf and are bound by duties of confidentiality.
AI Development and Improvement: We may share de-identified or anonymized information related to your interactions with our AI assistant with our AI developers and researchers to help them improve the AI's performance and the overall user experience.
In Connection with Business Transfers: In the event of a corporate event such as a merger, acquisition, reorganization, or sale of assets, we may transfer any and all Personal Information we collect to the relevant third party. In such an event, users will be notified via email and/or a prominent notice on our website.
To Comply with Laws: We may disclose your information where required to do so by law or subpoena or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Enforcement of Our Rights: We may disclose your information to enforce or apply our terms and conditions or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity.
With Your Consent: We may share your information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.
Please note that we may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Limited Retention: If you hold an account with Immerse Game, you are responsible for the duration of this data retention.We aim to only retain your personal data for two years after you cease using our services, unless we are required by law to retain it for longer. However, please note that we may not be aware of when you stop using our services. If you decide to stop using our services, we encourage you to notify us at zombisco@immersegame.com.
Purpose Limitation: We only use your Personal Information for the Services you choose to use and for the purposes for which you allow. We will respect your preferences regarding the processing of your Personal Information for marketing purposes and the types of marketing messages you wish to receive.
AI Interaction: While we take utmost care to ensure privacy and confidentiality, interactions with our AI assistant are not completely private. These interactions are analyzed for improving AI performance and personalizing your experience. We, however, do not share these interactions with any third parties without your explicit consent.
While we strive to protect your Personal Information, your own practices play a vital role in maintaining the security of your data. Please consider the following precautions to protect your Personal Information:
Choose a username that does not include your real name.
Refrain from posting your real name or any private information in the public areas of the Services.
Select a password that is not easily guessable and never share your password.
Please remember that we have no control over how third parties may use content you disclose, and we bear no responsibility or obligation regarding the actions of such third parties. Always be mindful of what you share publicly.
As a user, you are empowered with several choices regarding the information we collect about you, as well as how we use or disclose that information.
Right to Access: You can access the Account Information we have about you by logging into your account and navigating to your Account page.
Right to Rectification: If you believe that any of your Account Information is incorrect or incomplete, you can correct or amend it by emailing us at zombisco@immersegame.com.
Right to Restrict Processing: If you believe your personal data should not be processed, you can request that we limit the processing of your data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from us.
Right to Object: If you object to us processing your data for direct marketing or for any other purposes, please contact us.
Rights Related to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Third-Party Integrations: If you have linked your Immerse Gameaccount with third-party platforms, you can unlink them at any time from your account settings. Unlinking these accounts will stop the data exchange process, but we recommend contacting the respective third parties for deletion of your information on their platforms.
Requesting Data Deletion: All users can request that their data be deleted. If you wish to delete your account and previously saved information, please send an email to contact@portaxr.ai, with an attachment to verify you are the account owner. We are ready to honor each request.
Please note that even after your request for erasure, we may still retain certain information in archived or backup copies as required pursuant to records retention obligations or otherwise as required by law.
Immerse Game is committed to safeguarding the privacy of children who use our Services. This section outlines our practices with respect to the collection of information from children under the age of 13.
Immerse Game does not address anyone under the age of 13. We do not knowingly collect, use, or disclose personal information from children under the age of 13.
If you are a parent or guardian and believe that your child under the age of 13 uses our Services and has provided Personal Information to Immerse Game, you may alert us at zombisco@immersegame.com. If we verify that such information has been collected, we will take all reasonable measures to promptly deleye that information from our system.
Immerse Game may integrate or utilize third-party services to enhance user experience, provide additional features, and support our operations.
Analytics Services: We use third-party analytics services, such as Google Analytics, to gather and analyze data about how users interact with our Services. This data helps us to improve and optimize the performance of Immerse Game. These services may collect data including, but not limited to, device information, location, and app usage.
Service Providers: We may share information with service providers who perform services on our behalf, such as customer service, data analysis, payment processing, and other services.
Please note that these third-party services have their own privacy policies, which we strongly recommend you review. Immerse Game is not responsible for the privacy practices of such third parties. When you leave our Services or interact with a third-party feature within our Services, you are subject to the third party's policies.
Immerse Game operates on a global scale, which means your personal information may be processed and stored in different locations worldwide. As our servers are primarily located in the United States, your personal information will be collected and processed there. In the future, to improve our services and accommodate our growing user base, we may expand our server locations and equipment to other countries.
By using our Services, you understand and consent to the collection, storage, processing, and transfer of your personal information to our facilities in the United States and potentially other countries. You acknowledge that these countries may not have the same data protection laws as the country in which you initially provided the information. Therefore, we take steps to ensure that your privacy rights continue to be protected, as outlined in this policy.
For users in the European Union (EU), we understand the importance of maintaining the privacy standards set forth by EU data protection laws. If we transfer personal information outside of the EU, we will implement appropriate safeguards, potentially including the use of Standard Contractual Clauses approved by the EU, to ensure the security of your personal information.
Please note that our data processing and storage practices may change over time, and we'll update this policy to reflect any significant changes.
Immerse Game is continually evolving, and our privacy practices may evolve along with it. As a result, we reserve the right to update this Privacy Policy as needed to reflect changes in our practices, services, or in response to changes in law.
When we update our Privacy Policy, we will post the revised version here, with an updated revision date at the top. If we make significant changes that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our website and/or social media pages.
Your continued use of Immerse Game after such changes signifies your acceptance of the updated Privacy Policy. We encourage you to periodically review this policy to stay informed about how we collect, use, and protect your information.
In accordance with the California Civil Code Section 1798.80 and following sections, any user residing in the State of California has the right to request from us a list of all third parties to whom we have disclosed personal information during the preceding year for direct marketing purposes. However, it is our policy not to disclose personal information collected through our Services for third party direct marketing purposes without your approval. Consequently, no such list exists.
If you have any questions or concerns about this specific aspect of our Privacy Policy, or you wish to learn more about our privacy practices, please feel free to reach out to us via email at zombisco@immersegame.com.
Please note that this additional notice applies to residents of California only.
In compliance with the General Data Protection Regulation (GDPR) for EU users and the equivalent provisions of the UK Data Protection Act for UK users, we adhere to strict standards in the handling of your personal data. Here are your rights under these regulations:
Right to access: You have the right to request a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to rectification: If the personal information that we hold about you is inaccurate or incomplete, you have the right to request its correction.
Right to restrict processing: Under certain circumstances, you have the right to restrict the processing of your personal data.
Right to data portability: You have the right to request the transfer of your personal data to you or to a third party. We will provide your data in a structured, commonly used, machine-readable format.
Right to object: In certain circumstances, you have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you.
To exercise any of these rights, please reach out to us at zombisco@immersegame.com. Please note that we may need to verify your identity before processing your request.
Should you have any questions, concerns, or feedback about this Privacy Policy or our data handling practices, we encourage you to reach out to us. Please feel free to email us at zombisco@immersegame.com. We are committed to ensuring your privacy and will do our best to address your concerns promptly and effectively.